Returns & Exchanges Policy

Bespoke painted items are non-refundable other than if damaged in transit.

We are happy to accept items returned to us within 28-days of purchase. We will refund your credit or debit card once the items are received and processed.

Items returned to us after the 28-day period will be eligible for an exchange/credit. Any returns received outside this time frame may be considered at the discretion of W. H. Hulley and may only be refunded as a credit against a future purchase.

All items must be returned to us in the same condition as they were shipped. They must be in an unused and perfectly saleable condition.

W. H. Hulley reserves the right to refuse a return if it’s determined that an item has been used and then returned for any reason other than being ‘faulty’.

How to Return Product:

If you want to return an item to us please call us on 0114 272 1205 to obtain a Returns Number, and details of how to return the item to us, before returning the item.

Please provide a Returns Information Sheet detailing you order/invoice details in full, whether you are returning or exchanging your purchases and the reason for your return/exchange. Attach the Returns Form and post it back to us. We will process your refund/exchange as soon as possible.

Returns Address:
W. H. Hulley (Ladder Manufacturers)
Sheffield Ladder Works, 26 Ebenezer Street, Sheffield, South Yorkshire S3 8SR